California School Boards Association

Director, Membership

General Information
Location  3251 Beacon Blvd
West Sacramento, CA 95691-3531
United States
Other Compensation  Based on Experience
Employee Type  FT Exempt
Minimum Experience  2 Years
Maximum Experience  5 Years
Required Degree  4 Year Degree
Manage Others  Yes
Contact Information


Reporting to the Assistant Executive Director, oversees member relations, recruiting, and retention, projects and activities designed to serve the membership relations program. The director serves as an integral member of the management team, the director will be responsible for planning, organizing, coordinating, and overseeing the programs and activities of assigned department, division program, or service, including assisting with long- and short-term program, project, and service planning; coordinates assigned activities with other Association division and departments and outside agencies; provides complex and responsible support to the Association leadership, senior management, and others in areas of expertise; and performs related work as required. Responsibilities include research and evaluation, database administration, program surveys, metrics, content development, and member relations. Collaborates and partners with Association members, partners, and CSBA Staff.



  • Plans, manages, and oversees the daily functions, operations, and activities of assigned department, division, program, or service.
  • Participates in the development and implementation of goals, objectives, policies, and priorities for assigned area; recommends within policy, appropriate service and staffing levels; recommends and administers policies and procedures.
  • Responsible for member recruitment materials, formal correspondence to members, Districts, and County Offices of Education, and data used in CSBA publications and field work.
  • Participates in, contributes to, and makes presentations to the CSBA Leadership, membership, Board of Directors and a wide variety of committees, and boards; performs review of matters in areas of expertise pertaining to the various committees and boards.
  • Collaborates with other CSBA departments to develop marketing campaigns for new products and services.
  • Strategizes and conducts relationship-building to obtain new membership and retain current membership.
  • Oversees and/or conducts in area of focus including surveys, focus groups, data collection, data input and maintenance, and analysis.
  • Participates in the development and implementation of goals, objectives, policies and works on short and long-term strategy and direction for the department.
  • Maintains and directs the maintenance of working and official departmental files and data.
  • Serves as a liaison to employees, the public, private organizations, community groups, and government and school district officials; provides consultative recommendations based on CSBA services and advice on assigned areas.
  • Implement and reach annual membership targets and goals.
  • Provide high-quality customer service.  
  • Manages and participates in the development and administration of the department’s annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.
  • Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and makes recommendations to Association leadership and senior management for implementation.
  • Contributes to the Association’s organization and strategic development goals and objectives and overall agenda and direction by developing and applying subject matter expertise in assigned areas; develops short-and long-range plans that support and impact the strategic direction of the Association; serves on Association leadership teams as required.
  • Provides highly complex staff assistance to Association leadership and senior management; develops and reviews staff reports and other necessary correspondence related to assigned activities and services; presents reports to Board of Directors and various committees and leadership.
  • Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to assigned programs, policies, and procedures, as appropriate.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in assigned field; researches emerging products and enhancement and their applicability to Association needs.
  • Monitors changes in regulations and legislative issues that may affect assigned functions and operations; implements policy and procedural changes after approval.
  • Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
  • Performs other duties as assigned.
  • Reads and demonstrates an understanding and adherence to CSBA values, policies, and practices.
  • Demonstrates respect, honesty and professionalism at all times.



Knowledge of:

  • Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
  • Principles and practices of budget development and administration.
  • Principles and practices of employee supervision, either directly or through subordinate levels of supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
  • Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of assigned functional area.
  • Principles and practices of contract management.
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Practices of researching issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports.
  • General principles of risk management related to the functions of the assigned area.
  • Recent and on-going developments, current literature, and sources of information related to assigned duties.
  • Record keeping principles and procedures.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for effectively representing the Association in contracts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Association staff.


Ability to:

  • Implement or reach annual membership targets and goals.
  • Provide high-quality customer service.
  • Recommend and implement goals, objectives, and practices for providing effective and efficient services.
  • Administer complex and technical programs, projects, and services in an independent and cooperative manner.
  • Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
  • Evaluate and develop improvement in operations, procedures, policies, or methods.
  • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
  • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
  • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Effectively represent the Association in meetings with member organizations, other education institutions, governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with the public.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment, including computer equipment and specialized software applications programs.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural and legal guidelines
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of performing duties and responsibilities.



  • This position may be required to manage and direct other staff, with the responsibility of overall direction, coordination, and evaluation of those roles.  This position will carry out supervisory responsibilities in accordance with the organization's policies and all applicable laws.  Overall responsibilities of this position include, but may not be limited to, interviewing, training, timekeeping and wage & hour management, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing and resolving complaints.



  • Any combination of training and experience equivalent to a bachelor’s degree or higher with major coursework in business administration, public administration, finance, education, government, legal or political sciences, or related field and five (5) years of increasingly responsible experience in assigned area of responsibility, including two (2) years of supervisory and/or administrative experience. 



  • Employee works in a primarily sedentary office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
  • Employee is personally responsible for following health and safety guidelines, instructions, and policies.
  • Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screen, and hearing and speech to communicate in person, and over the telephone; must be able to bend, stoop, kneel, reach, push and pull drawers open and closed in the execution of duties.
  • Must be able to sit at computer for long periods of time and have the dexterity to access, enter, and retrieve data using a computer keyboard or calculator, and operate standard office equipment.
  • Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds, hand truck available to assist.
  • Must be able to travel overnight on occasion throughout the state of California.
  • Must have the dexterity and mobility to facilitate or present information to a group, access, enter, and retrieve data using a computer keyboard or calculator, and operate standard facilitation equipment.
  • Frequent travel preferably by car. Proof of insurance and a clean DMV record may be required.



  • Possession of, or ability to, obtain a valid California Driver’s license by time of appointment.